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Florence Marsteau

Senior Pricing and Steering Analyst - SWISS/Lufthansa Group

Revenue Management
Optimization
Airline
Hotels
Analytics
Florence Marsteau
31 years old
Driver's License
Zurich (8002) Switzerland
Professional Status
Employed
Open to opportunities
About Me
Passionate about revenue management and having acquired almost 10 years of experience with different fields of application, I am always seeking new challenges, strongly looking for further capacities development, willing to discover many new environments and excited about confronting my current perspectives to different paradigms.
  • In charge of Lufthansa Group passengers revenue generated in market Italy
  • 5th biggest market (after DACH & US)
    Turnover 2018: 672 Mios EUR
  • Working with a team of 3 junior pricers
  • Leading or representing Revenue Management in different projects, including multi-airlines integration, cooperation with Joint Ventures, and large marketing programs
  • Concept & special tasks owner - various topics aiming at supporting Pricing community in their daily work
  • In charge of the passengers revenue generated in respective markets (see below), with O&D perspective.
    - Apr16-Jul17: markets GB, IE, GR, TR, AE, OM, PK and offline MEST - for SWISS
    - Jul17-Jan18: markets GB, IE, IS - for Lufthansa Group (Lufthansa, SWISS and Austrian Air Lines)
  • Special tasks owner, acting as referee, providing support to the teams and training newcomers on various topics
  • 2016 turnover: 316 Mios GBP
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  • In charge of groups and catering strategy for Paris Cluster, in partnership with revenue managers, hotels' management committees and sales departments (proactive and reactive).
  • 2014 turnover: 50 M€ net (10 hotels)
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  • In charge of revenue optimization for 2 properties within Paris Cluster.
  • Courtyard Paris Arcueil 4*
    Courtyard Paris Saint-Denis 4*
    Renaissance Paris Vendôme 5*
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  • Position based at Adagio headquarter.
    In charge of the revenue optimization for 7 properties (France South West region).
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  • Assisting the market Director of Revenue Analysis and the analysis team (6 persons) for the revenue optimization.
  • Main focus on: Marriott Champs Elysées, Marriott Rive Gauche Conference Center and Courtyard Arcueil
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  • MS Office suite
  • Excel advanced professional skills including VBA and complex pivot tables
  • Amadeus Altea Inventory, LHG systems
  • PMS & CRS: Opera 5, Marsha, One Yield, GPO/SFAWeb, Tars, Fols, Hotix
  • French
    mother tongue
  • English
    fluent working in an international group and intercultural office where English is the main language used
  • German
    currently re-learning 8 years of courses during studies
  • strong analytical and numercial skills, bigger picture as well as detailed outlook
  • results oriented, problem solving skills
  • good understanding of sales departments needs and consumers behaviors
  • used to deal with all types of clients: internal and external, sales people and 'figures' people, top management and operational teams, property owners & asset managers, head offices / VPs etc.
  • multi-tasking, project management
  • capable to work under pressure
  • enjoying teamwork and able to work autonomously, used to coordinate actions through various departments, audit
  • thorough and precise
  • proactive attitude
  • cheerful teamplayer, company culture ambassador
  • curious, willing to learn new things
  • capable to adapt to different environments and situations