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Florence Marsteau

Senior Pricing and Steering Analyst - SWISS/Lufthansa Group

Revenue Management
Optimization
Airline
Hotels
Analytics
Florence Marsteau
36 years old
Driving License
Winterthur (8400) Switzerland
Professional Status
Employed
Open to opportunities
About Me
With over 10 years of experience in different fields of application, I carry expertise in revenue optimization and project management. I am always seeking new challenges, willing to discover new environments, and above all, an enthusiastic partner determined to enjoy life at work.
  • Supervising Lufthansa Group passengers' revenue generated in various markets incl. Great Britain, Ireland, the Netherlands, Sweden, Denmark, Finland and Norway
  • Contributing to and coordinating a team of 5 pricers
  • Leading or representing Revenue Management in different projects, including multi-airlines integration, cooperation with Joint Ventures, and large marketing programs
  • Concept & special tasks owner - various topics aiming at supporting Pricing community in their daily work
  • In charge of the passengers revenue generated in respective markets (see below), with O&D perspective.
    • Apr16-Jul17: markets GB, IE, GR, TR, AE, OM, PK and offline MEST - for SWISS
    • Jul17-Jan18: markets GB, IE, IS - for Lufthansa Group (Lufthansa, SWISS and Austrian Air Lines)
    • Jan18-Sep22: market Italy (5th biggest market after DACH and the US)
    • Sep22-Mar23: market AT (home market)
  • Special tasks owner, acting as referee, providing support to the teams and training newcomers on various topics
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  • In charge of groups and catering strategy for Paris Cluster, in partnership with revenue managers, hotels' management committees and sales departments (proactive and reactive).
  • 2014 turnover: 50 M€ net (10 hotels)
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  • In charge of revenue optimization for 2 properties within Paris Cluster.
  • Courtyard Paris Arcueil 4*
    Courtyard Paris Saint-Denis 4*
    Renaissance Paris Vendôme 5*
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  • Position based at Adagio headquarter.
    In charge of the revenue optimization for 7 properties (France South West region).
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  • Assisting the market Director of Revenue Analysis and the analysis team (6 persons) for the revenue optimization.
  • Main focus on: Marriott Champs Elysées, Marriott Rive Gauche Conference Center and Courtyard Arcueil
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  • MS Office suite
  • Excel advanced professional skills including VBA and complex pivot tables
  • Tableau software
  • PowerPoint presentations (various audiences)
  • Microsoft Teams, O365
  • R (beginner level)
  • Amadeus Altea Inventory, LHG systems
  • PMS & CRS: Opera 5, Marsha, One Yield, GPO/SFAWeb, Tars, Fols, Hotix
  • French
    mother tongue
    Expert
  • English
    fluent
    working in multicultural teams, for companies using English as the main and official language
    Advanced
  • German
    C1 level (course in progress)
    Used as family language
    Advanced
  • strong analytical and numercial skills, bigger picture as well as detailed outlook
  • results oriented, problem solving skills
  • good understanding of sales departments needs and consumers behaviors
  • used to deal with all types of clients: internal and external, sales people and 'figures' people, top management and operational teams, property owners & asset managers, head offices / VPs etc.
  • multi-tasking, project management
  • capable to work under pressure
  • enjoying teamwork and able to work autonomously, used to coordinate actions through various departments, audit
  • thorough and precise
  • proactive attitude
  • cheerful teamplayer, company culture ambassador
  • curious, willing to learn new things
  • capable to adapt to different environments and situations